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Reach out via phone or email  and we’ll connect with you soon. Thanks!
1327 Grandin Rd SW #124
Roanoke, VA 24015
Frequently asked questions
How do I know if my business is ready for automation and integration?

If your team is spending too much time on manual tasks, managing multiple software tools separately, or struggling with inefficiencies, it’s probably time to consider automation. I start with a simple assessment to see where you can gain the most benefit quickly.

I’m not a tech company—how can Rock Valley Tech help my business?

Even if you’re not in the tech industry, your business runs on systems and data. I help simplify and integrate those systems—whether it’s managing customer information, automating routine tasks, or streamlining invoicing and scheduling. My goal is to make your operations smoother so you can focus on growth.

How can you align with our specific programming methodologies?

Our team is committed to aligning with your specific programming philosophies and methodologies by integrating industry best practices that complement your unique requirements. During onboarding, we thoroughly understand your preferred approaches to ensure our work aligns with and enhances your existing practices, ensuring seamless integration and optimal performance.

How do you handle security with your subscription services?

Security is a top priority at Rock Valley Tech. I follow strict security protocols to protect both your infrastructure and data. This includes role-based access control (RBAC) to ensure that only authorized actions are performed, temporary access tokens that are rotated regularly to minimize risk, and end-to-end encryption for all data in transit and at rest. I also conduct regular security audits and comply with industry standards like PCI-DSS, SOC 2, and NIST 800 to prevent vulnerabilities. This comprehensive approach means you can focus on growth without worrying about security risks.

What happens if I’m not satisfied with the work done?

We aim for complete customer satisfaction and will work with you to rectify any issues or concerns you have about the delivered work.

How does collaboration work, and how does it depend on the subscription tier?

Collaboration is designed to fit your needs based on your subscription level. For lower and middle-tier subscriptions, all collaboration is asynchronous—you can submit tasks, provide feedback, and receive updates at your convenience without real-time meetings. This approach minimizes disruptions to your schedule.

For the higher-tier subscription, I offer more interactive options, including Slack integration for quick questions and updates, as well as optional weekly calls to discuss progress and priorities. This flexible model ensures you get the level of support that works best for your team.

Which cloud providers do you support?

At this time, we only support AWS.

Can I change my membership plan?

Yes! You can upgrade, downgrade, pause, or cancel your plan anytime.

How long does it take to complete a request?

On average, tasks are completed within 72 hours depending on subscription level. The timeframe can vary based on the complexity and scope of the request.

How long does it take to onboard with your service?

Our onboarding process is streamlined and efficient. We gather essential information upfront to minimize delays and can typically get started on your tasks within a day or 2. We aim to integrate seamlessly with your team, avoiding any prolonged downtime.

Is there a limit to the number of tasks I can submit?

You can submit unlimited requests; we handle them one at a time to ensure each task receives the focused attention it deserves.

How will we maintain context and understand the work you've done?

We ensure clarity and ease of review by implementing small, incremental changes, thoroughly commenting on the code, and, when necessary, providing detailed explainer videos. This approach keeps you well-informed and maintains context, allowing for a seamless integration of our work with your ongoing operations.

How does the subscription model work?

You choose a membership plan based on your needs. Once subscribed, you can make unlimited requests for tasks, which we handle one at a time. You can also pause or cancel your subscription at any time.

What types of tasks can I request as a tech team?

I specialize in a wide range of advanced cloud infrastructure, DevOps, and data engineering tasks, including Infrastructure as Code (IaC), CI/CD pipeline automation, cloud configuration, containerization, microservices architecture design, monitoring, logging, automated testing, and more. Whether you need to streamline deployments, enhance security, or optimize performance, I’ve got you covered.

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My commitment

Let’s Build Something That Lasts

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Let’s talk if you’re tired of juggling disconnected systems, unpredictable costs, or the endless compliance headache. With Rock Valley Tech, you get integrated solutions, clear costs, and real results—every time

Talk to Brian