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Frequently asked questions
What types of tasks can I request?

Our services cover a wide range of DevOps activities, including but not limited to Infrastructure as Code (IaC), CI/CD pipelines, cloud configuration, containerization, microservices architecture design, monitoring, logging, automated testing, and more.

How does the subscription model work?

You choose a membership plan based on your needs. Once subscribed, you can make unlimited requests for DevOps tasks, which we handle one at a time. You can also pause or cancel your subscription at any time.

How long does it take to complete a request?

On average, tasks are completed within 48-72 hours. The timeframe can vary based on the complexity and scope of the request.

Is there a limit to the number of tasks I can submit?

You can submit unlimited requests; we handle them one at a time to ensure each task receives the focused attention it deserves.

How will we maintain context and understand the work you've done?

We ensure clarity and ease of review by implementing small, incremental changes, thoroughly commenting on the code, and, when necessary, providing detailed explainer videos. This approach keeps you well-informed and maintains context, allowing for a seamless integration of our work with your ongoing operations.

How long does it take to onboard with your service?

Our onboarding process is streamlined and efficient. We gather essential information upfront to minimize delays and can typically get started on your tasks within a day. We aim to integrate seamlessly with your team, avoiding any prolonged downtime.

Can I change my membership plan?

Yes! You can upgrade, downgrade, or cancel your plan anytime.

Which cloud providers do you support?

At this time, we only support AWS.

How does collaboration work, given that it’s all asynchronous?

All collaboration is asynchronous to minimize disruption to your schedule. You can submit tasks, provide feedback, and receive updates at your convenience without needing real-time meetings. This approach reduces drag on your team’s schedule while ensuring effective communication and progress on your DevOps tasks.

What happens if I’m not satisfied with the work done?

We aim for complete customer satisfaction and will work with you to rectify any issues or concerns you have about the delivered work.

What about security concerns with a DevOps subscription service?

We take security seriously and implement best practices to safeguard your operations. This includes granting only temporary access as needed, rotating secrets regularly to minimize risk, and establishing separate access roles to ensure that our team has only the necessary permissions to perform tasks. Our adherence to stringent security protocols and industry standards ensures that your infrastructure and data remain always protected.

How can you align with our specific programming methodologies?

Our team is committed to aligning with your specific programming philosophies and methodologies by integrating industry best practices that complement your unique requirements. During onboarding, we thoroughly understand your preferred approaches to ensure our work aligns with and enhances your existing practices, ensuring seamless integration and optimal performance.

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